Shipping & Returns Policy
Fast, discreet delivery across Australia with free shipping on orders over $400 AUD
🎉 FREE SHIPPING ON ORDERS OVER $400 AUD
Enjoy complimentary express shipping on all qualifying orders across Australia
Discreet Packaging
All orders shipped in plain, unmarked packaging for complete privacy and discretion
Fast Processing
Orders processed within 24-48 hours on business days
Track Your Order
Receive tracking information for all shipments
Secure Delivery
Signature required for added security and peace of mind
Shipping Policy
Shipping Rates
We offer competitive shipping rates across Australia:
- Orders over $400 AUD: FREE Express Shipping
- Orders under $400 AUD: $15 AUD Standard Shipping
- Express Shipping: $25 AUD (2-3 business days)
Processing Time
All orders are processed within 24-48 hours on business days (Monday-Friday). Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Remote Areas: May take 7-10 business days
Tracking Information
Once your order is shipped, you will receive a tracking number via email. You can track your package in real-time through Australia Post or our courier service.
Discreet Packaging
We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no indication of contents. The sender name will be generic, and there will be no reference to steroids or our company name on the exterior packaging.
Shipping Restrictions
We currently ship to all states and territories within Australia. PO Box addresses are accepted. We do not ship internationally at this time.
Returns & Refunds Policy
Our Guarantee
We stand behind the quality of our products. If you receive a damaged, defective, or incorrect item, we will make it right.
Eligible Returns
Returns are accepted under the following conditions:
- Damaged Products: Items damaged during shipping
- Wrong Items: If you received incorrect products
- Defective Products: Manufacturing defects or quality issues
- Missing Items: If items are missing from your order
Return Process
To initiate a return:
- Contact us within 7 days of receiving your order
- Provide your order number and photos of the issue
- Our team will review and respond within 24 hours
- If approved, we’ll provide return instructions
Refund Method
Approved refunds will be processed within 5-7 business days and returned via your original payment method. For cryptocurrency payments, refunds will be issued in the equivalent AUD value at the time of refund.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used products
- Products without original packaging
- Items damaged due to misuse
- Orders placed more than 30 days ago
Replacement Option
In most cases, we offer immediate replacement of defective or incorrect items rather than refunds, ensuring you receive your products as quickly as possible.
Shipping Rates & Delivery Times
Shipping Method
Standard Shipping
Express Shipping
FREE Shipping
Remote Areas
Order Value
Under $400 AUD
Any amount
Over $400 AUD
Any amount
Cost
$15 AUD
$25 AUD
FREE
$20 AUD
Delivery Time
5-7 business days
2-3 business days
3-5 business days
7-10 business days
📞 Need Help?
If you have any questions about shipping, returns, or your order status, please don’t hesitate to contact our customer support team. We’re available 24/7 to assist you.
Email: info@au-steroidstore.com
Response Time: Within 1-2 hours
Ready to Place Your Order?
⚠️ Important Disclaimer
Products sold on this website are for research purposes only. The use and possession of anabolic steroids may be regulated in your jurisdiction. It is your responsibility to ensure compliance with all applicable laws. AU Steroid Shop assumes no liability for any legal consequences. Consult a healthcare professional before use. Must be 18+ to purchase.